We have a rigorous quality and process control system based on the four priorities of food, food defense, food quality, and food communication. The system aims to guarantee safety in all parts of our processed food business, from buying raw materials to manufacturing and distribution. Independent advisers guide our approach across these areas.
Delivering safe, high-quality products
TableMark has 31 factories producing a variety of food products, including frozen noodles, frozen and packed cooked rice, frozen baked bread, pastries, and seasonings. We are currently implementing a plan to have all of these factories certified to FSSC22000, the global food safety standard, by the end of 2018. FSSC22000 is recognized by the Global Food Safety Initiative, the food industry's global body to promote food safety management. So far, 29 of our 31 factories, inside and outside of Japan, have been certified to FSSC22000*1. TableMark ensures that all contracted factories mandated to manufacture frozen food products on our behalf are certified to ISO 22000 or FSSC22000, as an assurance of food safety. We also call upon three independent advisors, who have helped to develop our approach to food safety since 2008. In 2017, these advisors visited six factories, giving useful advice which resulted in improved awareness of quality control. There were no voluntary recalls of our food products in 2017.
Food defense’ is about protecting our manufacturing processes and products from intentional contamination. TableMark applies robust food defense guidelines across the supply chain, which are applied both in our own factories and in our contracted factories, and referred to during our annual audits. Recent initiatives to strengthen our defense mechanisms against deliberate contamination include greater use of factory cameras and enhanced management of chemical substances. These measures help detect and deter any incidences of intentional contamination.
Food quality control is an essential element of our daily operations. Along with quality improvement efforts on factory floors, we ensure that all TableMark employees receive training through customized e-learning materials. We also listen to our consumers and their suggestions for improving product quality. Our internal Quality Improvement Committee helps us effectively respond to their recommendations. The Committee is made up of representatives from different divisions, including Product Development, Manufacturing, Sales, Quality Control, and our Consumer Call Center. Our consumer complaints management system is compliant with ISO 10002, the international standard for customer satisfaction and complaints handling.
We are always willing to provide details about our food products. We respond to consumers’ requests for information, and can disclose the factory where food products were made, or the country of origin of the main ingredients. We record information on our raw materials, such as farm origin, and can trace back our products if necessary. We also have toll-free numbers on our product labels for consumers to call for extra information.
Environmental impacts of products
As part of our efforts to reduce environmental impacts within our operations, Thai Foods International, a TableMark Group company focusing on the manufacture and sale of seasonings, is building a biomass co-generation system that uses rice husks as fuel, in its Thai factory.
This factory uses electricity procured from a local electric company, and once the system starts operating in 2019, it is expected that purchased electricity usage and the resultant Scope 2*2 greenhouse gas (GHG) emissions could be significantly reduced (by 7,000 tons of CO2e*3 annually).
This project, which has been adopted by the Joint Crediting Mechanism of the Ministry of the Environment in Japan, will not only help us to address environmental issues and reduce energy costs, but will contribute to GHG emissions reduction in Thailand.
- * 1 As of Mid February 2018
- * 2 Scope 2 GHG emissions are those emissions relating to the consumption of purchased energy, such as electricity, steam, or other energy sources.
- * 3 CO2e stands for ‘carbon dioxide equivalent’ emissions, a standard unit for measuring carbon dioxide footprints.