Being a responsible employer

Responsible employer

We are committed to being a responsible employer, and demonstrate this by engaging employees through multiple channels, fostering a work environment that is free from discrimination and maintaining constructive relationships with unions.

Fifth year as a global top employer

In 2019, our international tobacco business was, for the fifth consecutive year, certified as a Global Top Employer, following the recognition in 2018. This award evaluates a corporation’s approach to managing talent, looking at criteria such as talent strategy, leadership development, career and succession management, as well as culture. We are also proud to report that we were recognized by the Top Employers Institute in 53 countries around the world.

Supporting freedom of association

The JT Group supports freedom of association and the right to collective bargaining, even in countries where these freedoms are not a legal pre-requisite. This means we are committed to open and constructive relations with trade unions and works councils. In the case our site should cease activities due to the operating environment it faces, we work closely with unions to ensure affected employees are treated fairly beyond the minimum legal requirements.

Working with trade unions

We have a long history of positive industrial relations. Across the JT Group, industrial relations are based on individual countries' labor laws, and we aim for open and constructive relations with Trade Unions and Works Councils. Dialogue with Trade Unions is generally undertaken within the jurisdiction of our local operations, and typical engagements cover aspects of company management, strategy and planning, as well as operational issues.

In line with the relevant European Directive, we also have a voluntary European Works Council agreement in place. Our European Works Council operates as an employee information and consultation body for transnational issues relating to our operations in Europe. The Council has regular meetings each year and is made up of employee representatives and members of management.

Communicating with employees

Across the JT Group, we communicate with our employees irrespective of whether or not a Trade Union is in place to keep them informed on important company matters. We use many communication methods from notice boards and face-to-face meetings to web-based channels and electronic communications for our sales forces in the field.

Employee engagement survey

One method of communicating with employees and receiving their feedback is Employee Engagement Survey (EES), conducted every year in our domestic operations in Japan and every third years in our international tobacco business, as part of organization development. The EES gathers employees' views on their working environment, our way of doing business, and the business unit or function they belong to. In order to engage stronger with employees, our international tobacco business launched PULSE, a shorter survey to gather information and feedback more regularly.

Regarding our targets and progress in tobacco business, please find Investing in people section.